Help Centre

Our minimum order value is £45 inclusive of VAT.

UK Orders will be processed and delivered within 7-10 working days using our partner couriers. For made to measure and oil finished items, please allow us 2 additional days to ensure your boards are looking great.

We accept payment by all major debit and credit cards and payments will be taken by our online payment partner, Stripe. 

If you wish to amend your order, please contact sales@oakboards.co.uk . We will confirm the status of the order and where it’s possible to amend any items. Any additional charges applicable for order amendments must be paid in full before we’ll process the items.

Please note, changes to orders may affect our processing times.

Unfortunately we do not offer a collection service, but we deliver via courier to Mainland UK, Northern Ireland and most non-mainland UK destinations. Simply select your area when placing an order to see the delivery options available to you.

We’re sorry to hear this.

In the event that items arrive damaged, faulty or are incorrect/missing, you must contact us within 5 working days of receipt by email at: sales@oakboards.co.uk .

As long as you return items within 10 working days of receipt, you’ll have the option to receive either a replacement or a full refund back to your original payment method. We will reimburse the cost of standard return postage up to the value of the original order postage. Please contact us first as we may be able to arrange for the return more efficiently.

Please retain proof of shipment until we have confirmed receipt of your returned goods.

If you are not satisfied with your items you received, we ask that you contact us within 5 working days of receipt by email to: sales@oakboards.co.uk . All items should be returned within 10 working days of receipt in a resaleable condition.

Returned goods should be unused, undamaged, and in their original packaging, where possible. We reserve the right to deduct the cost of damage or missing parts from your refund if the goods are returned in an unsatisfactory condition.

You are responsible for the costs to return your items however please contact us first as we may be able to arrange for the return more efficiently.

Please retain proof of shipment until we have confirmed receipt of your returned goods.

EXCLUSION FOR RETURNS

We do not accept returns or offer refunds for products that have been damaged due to misuse, mishandling, or exposure to excessive heat. This includes, but is not limited to:

• Misuse: Using the product for purposes other than its intended use, including improper installation, maintenance, handling or storage.
• Heat damage: Exposure to high temperatures that may cause warping, discoloration, or other forms of damage to the product.
• Poor Installation: Any damage resulting from improper installation, including but not limited to incorrect fitting, inadequate preparation, or failure to follow recommended installation procedures, will not be covered under our return policy.

Made to order and trimmed to size items may be returned if they are found to be faulty.

Following receipt of your returned items, we will contact you and process your refund within 14 working days.

Please return any items to:
Oakboards.co.uk, C/O H&H Forestry, Bridgelands Farm, Ingrams Green Lane, Iping, West Sussex, GU29 0LJ

Please retain proof of shipment until we have confirmed receipt of your returned goods.

We're available Monday - Friday 8am to 4pm , although we'll always do our best to answer any urgent queries as quickly as possible.

To contact us, simply email at

sales@oakboards.co.uk

We're sorry to hear that you're unhappy with us and have a complaint. Please contact us at sales@oakboards.co.uk explaining your concerns and any helpful information such as your order number.

We will endeavour to respond to all complaints within 2 working days.

If you are not satisfied with how we have handled your complaint or issue, you may have the option to refer the matter to an Ombudsman. The Ombudsman is an independent service that can assist in resolving disputes fairly and impartially.

For more information on how to contact the Ombudsman, please refer to the Financial Ombudsman Service.

This service is available after you have exhausted all efforts to resolve the matter with us directly.